Frequently Asked Questions
About Goodstead
Do you have a retail store?
Yes we do, we are located at 76 Rose Street, Edinburgh, EH3 9AH
Where are you based?
The whole Goodstead business is located in Edinburgh
Contacting Us
What email address do I use to contact you?
For general queries please email: contact@goodstead.co.uk if you are trying to contact a specific member of our team please look at our About Us page for more information
What is your phone number?
To contact the store please call +44 (0)131 225 5812
What address do I return unwanted order to?
Please send all returns to: Goodstead Returns, 55 Bread Street, Edinburgh, EH3 9AH
Delivery and Returns
For information on delivery and returns please refer to the specific pages: delivery - returns
Payment processing
Are my details secure when paying online?
Goodstead uses industry standard SSL encryption to protect your details. Sensitive information such as addresses, names and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payment, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We accept Visa Debit, Visa Credit, Switch/Maestro, Solo, Electron, Mastercard and American Express cards. We also accept Paypal payments online.
When will my card be charged for my order?
Card payments are only charged once we have confirmed your goods are ready for postage. Until this time the funds will be held by your bank awaiting confirmation of order completion.
How long will it take to get a refund?
Once we have received your returned item/s we process returns the very same day. It can take up to 72 hours for the payment provider to process the refund however.
Products
Can you order in products that aren’t listed on your site?
We may be able to order a specific product for you provided we have an account with the manufacturer. Due to the nature of our business this isn’t always possible but we will try our hardest. We may ask for a deposit on placing the order for you.
My size is out of stock, can you order it for me?
We will always try. Please contact us if there is something you would like us to look into for you
Are the product measurements accurate?
We endeavour where possible to provide accurate sizing information for all the products we sell. Occasionally there can be discrepancies however we can measure items on the spot for you if you require
There is no sizing information for a product I wish to purchase, how do I know which size to order?
We will happily take calls or email questions on all stock we sell online.
How do I know if an item is in stock?
We regularly stock take to ensure our online stock levels are correct. As with all retail stores there are occasionally erroneous errors. Please call the store if you would like to double check any item.
Do you price match?
We will always price match a competitor and will even price match a promotion being run by another retailer provided they have the same item in stock in the requested size and colour
An item I bought earlier is now on sale, will you refund the difference?
Unfortunately not, due to the nature of sales timings we are unable to refund the difference between prices paid. You are welcome to return the item to us and then attempt to repurchase but we cannot guarantee the stock will still be available if you wait for the refund to be processed.
My order
Can I cancel or change my order?
Yes you can. Provided we haven’t posted out your order we will cancel or amend your order as requested. If the item has already been posted out we can do this but you are responsible for returning the item to us within 14 days and covering the cost of returning the item/s to us.
Did you receive my order?
On placing your order a confirmation email is sent out. We send out a further email with tracking information once we post out the products to you. Please check your junk mail folder if you do not receive an email
Can I track my order?
We post out tracking information with your order confirmation. This allows you to track the delivery of your order
Do I need to sign for my order?
On most occasions you will need to sign for your order. If no one is available to sign for the delivery, the package will be redirected to your local post office or depot and a slip will be left for you notifying of this. If you are concerned about not being able to accept delivery you may wish to send the package to your work address.
Will I have to pay local taxes on my order?
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you request shipping to.